System Status

All Systems Operational

Gravelines, France. (GRA).

Status: Online (0 Outages Detected).
Expected Outages: None.
Service Availability: Low.

Montreal, Canada. (BHS).

Status: Online (0 Outages Detected).
Expected Outages: None.
Service Availability: Low.

Oregon, United States. (HIL).

Status: Online (0 Outages Detected).
Expected Outages: None.
Service Availability: Medium.

Singapore, Singapore. (SGP).

Status: Online (0 Outages Detected).
Expected Outages: None.
Service Availability: High.

Location Platform Status
Nuremberg, Germany Primary Websites Online
Nuremberg, Germany Primary Databases Online
Nationwide, United Kingdom Support Services Online
Nuremberg, Germany Service Control Panels Online
Location Server Name Status Service Availability
Gravelines, France BKS-FR01 Online High Stock
Montreal, Canada DBH-CA01 Online High Stock
Gravelines, France DBH-FR01 Online High Stock
Gravelines, France DBH-FR02 Online High Stock
Singapore, Singapore DBH-SG01 Online High Stock
Oregon, United States DBH-US01 Online High Stock
Gravelines, France REGISTRY Online
Gravelines, France STOR-FR Online
Montreal, Canada VPS-CA01 Online Out of Stock
Montreal, Canada VPS-CA02 Online Low Stock
Gravelines, France VPS-FR01 Online Low Stock
Gravelines, France VPS-FR02 Online Out of Stock
Gravelines, France VPS-FR03 Online Out of Stock
Gravelines, France VPS-FR04 Online Out of Stock
Singapore, Singapore VPS-SG01 Online High Stock
Gravelines, France VPS-STORAGE-FR01 Online Low Stock
Oregon, United States VPS-US01 Online Low Stock
Nuremberg, Germany WEB-VIRTUALIZOR Online
Gravelines, France WH-PLESK Online Medium Stock

Maintenance/Inident History

We regularly conduct maintenance or sometimes experience incidents on our services, see below all recently completed operations.


VPS-FR04/DBH-FR01: Service Unreachable (Task Complete, type: Incident, impacted: VPS-FR04, DBH-FR01).

Task created at: 03/09/2021 - 23:15 (UTC+1), completed between: 03/09/2021 - 23:15 (UTC+1) and 04/09/2021 - 01:40 (UTC+1).

We're currently unable to reach the hostsystems: VPS-FR04 and DBH-FR01. We've been monitoring a few IPv4 addresses with high packetloss/latency - network issue suspected, provider already investigating.

Task Updates

03/09/2021 - 23:44 (UTC+1): The incident has been verified to be networking related, local technicians are already investigating the issue; an update will be provided when such becomes available.

04/09/2021 - 01:42 (UTC+1): The incident has now been resolved, upon further updates from the datacenter; the server was actually impacted by a cooling system issue and the server had to be powered down in order to fix this issue. The hostsystem is now back online and services hosted upon such are now coming back online. Apologies for any inconvenience.

VPS-STORAGE-FR01: Hardware Upgrades (Task Complete, type: Maintenance, impacted: VPS-STORAGE-FR01).

Task created at: 23/03/2021 - 21:59 (UTC+0), completed between: 27/03/2021 - 00:00 (UTC+0) and 28/03/2021 - 23:59 (UTC+1).

We will carry out an upgrade in the infrastructure used for our Virtual Servers: Storage product range, providing increased allocations for our services alongside enabling essential maintenance and restructure on the infrastructure to take place. Please see our email sent out for further updates regarding this.

Please see below the start times for this operation based upon your server's IPv4 address:
5.196.153.XX: from 00:00 (12:00am) on 27th March 2021 (UTC+0) until early hours.
51.38.161.XX: from 18:00 (6:00pm) on 27th March 2021 (UTC+0) for up to two hours.
51.254.48.XXX: from 22:00 (10:00pm) on 27th March 2021 (UTC+0) until early hours.
37.59.194.XXX: from 16:00 (4:00pm) on 28th March 2021 (UTC+1) until late evening.

Task Updates

26/03/2021 - 23:51 (UTC+0): We've began migrating servers utilising the subnets: 5.196.153.XX and 51.38.161.XX (ahead of schedule in this case due to complications), services now offline and migrating. We expect these services to be completed relatively quickly.

26/03/2021 - 00:16 (UTC+0): All services utilising the subnet: 5.196.153.XX have now been migrated and are back online. We're now starting on the subnet: 51.38.161.XX.

26/03/2021 - 01:29 (UTC+0): All services with IPv4 addresses within the subnet: 51.38.161.XX have now been migrated and are back online. We'll carry on with other migrations scheduled above later today.

27/03/2021 - 21:51 (UTC+0): We will now begin migrating services utilising the subnet: 51.254.48.XXX. We expect this to take some time hence please be patient during this.

28/03/2021 - 04:20 (UTC+1): All services with IPv4 addresses within the subnet: 51.254.48.XXX have now been migrated and are back online. We'll carry on with the final migrations scheduled above later today.

28/03/2021 - 16:40 (UTC+0): We will now begin migrating services utilising the subnet: 37.59.194.XXX. We expect this to take some time hence please be patient during this.

28/03/2021 - 17:35 (UTC+0): All services have now been migrated and are online, apologies for any inconvenience caused by the upgrades - operation complete.

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