Gravelines, France. (GRA).
Montreal, Canada. (BHS).
Oregon, United States. (HIL).
Singapore, Singapore. (SGP).
Maintenance/Inident History
We regularly conduct maintenance or sometimes experience incidents on our services, see below all recently completed operations.
VPS-FR04/DBH-FR01: Service Unreachable (Task Complete, type: Incident, impacted: VPS-FR04, DBH-FR01).
Task created at: 03/09/2021 - 23:15 (UTC+1), completed between: 03/09/2021 - 23:15 (UTC+1) and 04/09/2021 - 01:40 (UTC+1).
We're currently unable to reach the hostsystems: VPS-FR04 and DBH-FR01. We've been monitoring a few IPv4 addresses with high packetloss/latency - network issue suspected, provider already investigating.
Task Updates
03/09/2021 - 23:44 (UTC+1): The incident has been verified to be networking related, local technicians are already investigating the issue; an update will be provided when such becomes available.
04/09/2021 - 01:42 (UTC+1): The incident has now been resolved, upon further updates from the datacenter; the server was actually impacted by a cooling system issue and the server had to be powered down in order to fix this issue. The hostsystem is now back online and services hosted upon such are now coming back online. Apologies for any inconvenience.
VPS-STORAGE-FR01: Hardware Upgrades (Task Complete, type: Maintenance, impacted: VPS-STORAGE-FR01).
Task created at: 23/03/2021 - 21:59 (UTC+0), completed between: 27/03/2021 - 00:00 (UTC+0) and 28/03/2021 - 23:59 (UTC+1).
We will carry out an upgrade in the infrastructure used for our Virtual Servers: Storage product range, providing increased allocations for our services alongside enabling essential maintenance and restructure on the infrastructure to take place. Please see our email sent out for further updates regarding this.
Please see below the start times for this operation based upon your server's IPv4 address:
5.196.153.XX: from 00:00 (12:00am) on 27th March 2021 (UTC+0) until early hours.
51.38.161.XX: from 18:00 (6:00pm) on 27th March 2021 (UTC+0) for up to two hours.
51.254.48.XXX: from 22:00 (10:00pm) on 27th March 2021 (UTC+0) until early hours.
37.59.194.XXX: from 16:00 (4:00pm) on 28th March 2021 (UTC+1) until late evening.
Task Updates
26/03/2021 - 23:51 (UTC+0): We've began migrating servers utilising the subnets: 5.196.153.XX and 51.38.161.XX (ahead of schedule in this case due to complications), services now offline and migrating. We expect these services to be completed relatively quickly.
26/03/2021 - 00:16 (UTC+0): All services utilising the subnet: 5.196.153.XX have now been migrated and are back online. We're now starting on the subnet: 51.38.161.XX.
26/03/2021 - 01:29 (UTC+0): All services with IPv4 addresses within the subnet: 51.38.161.XX have now been migrated and are back online. We'll carry on with other migrations scheduled above later today.
27/03/2021 - 21:51 (UTC+0): We will now begin migrating services utilising the subnet: 51.254.48.XXX. We expect this to take some time hence please be patient during this.
28/03/2021 - 04:20 (UTC+1): All services with IPv4 addresses within the subnet: 51.254.48.XXX have now been migrated and are back online. We'll carry on with the final migrations scheduled above later today.
28/03/2021 - 16:40 (UTC+0): We will now begin migrating services utilising the subnet: 37.59.194.XXX. We expect this to take some time hence please be patient during this.
28/03/2021 - 17:35 (UTC+0): All services have now been migrated and are online, apologies for any inconvenience caused by the upgrades - operation complete.